1. Introduction

Welcome to Blue Spa Pet Shop & Grooming! Please carefully review these Terms and Conditions (“Terms”) before using our website, www.bluespapetshop.com (the “Service”), operated by Blue Spa Pet Shop & Grooming (“we,” “us,” or “our”). By accessing or using our Service, you agree to be bound by these Terms. If you do not accept these Terms in full, please refrain from using our Service.

2. Company Information

Company Name: Blue Spa Pet Shop & Grooming
Website: www.bluespapetshop.com
Email: info@bluespapetshop.com
Phone: +357 99 844334
Business Address: Agios Georgios 7, Limassol, Cyprus

Blue Spa Pet Shop & Grooming is a Cyprus-based business specializing in the sale of premium pet supplies and professional grooming services. As an online e-commerce platform, we offer an extensive range of products designed to support the health, comfort, and wellbeing of pets, along with grooming appointments to enhance your pet’s care experience.

3. Acceptance of Terms

Your use of our website constitutes acceptance of these Terms and our Privacy Policy. By continuing to access the Service, you affirm that you are at least 18 years of age or have the consent of a legal guardian. We reserve the right to modify these Terms at any time. Any changes will become effective immediately upon posting on this page.

4. Payment Methods

We accept secure payments via Visa, Mastercard, and Maestro. All online transactions are processed in real-time through encrypted gateways compliant with industry standards such as PCI DSS. Payment must be completed in full at the time of order. Blue Spa Pet Shop does not store any cardholder data.

5. Returns & Refunds

Customers may return unopened products in their original condition within 14 days of receipt. Items must be unused, unaltered, and accompanied by the original proof of purchase. Perishable goods, opened grooming products, and hygiene-sensitive items (such as pet shampoos) are excluded from return.

How to Return

Email info@bluespapetshop.com with your order number, reason for return, and accompanying photos if applicable. Upon confirmation, return instructions will be provided.

Refund Methods

• Within 14 days: Full refund via original payment method (excluding shipping costs).

• After 14 days: Store credit only, valid for 6 months.

• No returns accepted after 30 days, except in the case of manufacturer defects.

6. Shipping & Delivery

Orders are processed within 1–3 business days and delivered via courier service across Cyprus.

Shipping Details

• Delivery Range: Cyprus only

• Delivery Method: Home delivery or pick-up

• Fees: Calculated at checkout based on weight and location

• Timeframe: 2–5 business days

We are not liable for delays caused by couriers or force majeure events.

7. Privacy Policy

Blue Spa Pet Shop & Grooming is committed to protecting your personal information in accordance with applicable Cyprus and EU data protection laws, including the GDPR.

What Data We Collect

• Full name, address, and contact details

• Billing and shipping information

• Purchase history and preferences

• Site usage via cookies and analytics tools

Purpose of Data Processing

• Fulfilling orders and managing deliveries

• Customer support and communication

• Improving site experience and marketing personalization

Third-Party Integrations

We use WooCommerce, Stripe, PayPal, Google Analytics, and Mailchimp. These services may collect data as necessary to perform their functions and are governed by their respective privacy policies.

Data Security

All transactions and user data are protected with SSL encryption. Access to customer information is strictly limited to authorized personnel only.

8. Cookies Policy

We use cookies for essential functionality, performance tracking, and marketing optimization. Cookies are small data files stored on your device. You can disable cookies in your browser settings, though this may impact site usability.

9. User Account

Creating an account allows faster checkout and order tracking. Users must provide accurate information and keep credentials secure. We reserve the right to suspend accounts that violate these Terms.

10. Liability Disclaimer

We are not liable for indirect, incidental, or consequential damages resulting from use of the site or our products. Liability for defective goods is limited to the cost of the product or replacement.

11. Third-Party Links

Our website may include links to third-party websites. We do not control or endorse their content or practices and are not responsible for any damages arising from their use.

12. Governing Law

These Terms are governed by the laws of the Republic of Cyprus. Disputes shall be settled under the jurisdiction of Cypriot courts.

13. Severability & Waiver

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force. Failure to enforce any right does not constitute a waiver.

14. Termination

We may suspend or terminate access to your account without notice if you violate these Terms. All provisions regarding intellectual property, disclaimers, and limitations shall survive termination.

15. Contact Us

For inquiries regarding this policy or our services, contact us:

• Email: info@bluespapetshop.com

• Phone: +357 99 844334

• Address: Agios Georgios 7, Limassol, Cyprus